I am very frustrated because it is 9:30 pm trying to study and do some work. And this system is difficult. Why are you guys making this so difficult. I just want to cry.

Hi Karim,

As I'm sure you can imagine, that is quite the opposite of our goal. I'd like to know more about your trouble and have emailed you requesting more information. I'm very sorry to hear you are having such trouble this evening.

Keep in mind that TechSmith offers free technical support during US business hours. If you don't get a chance to work with me this evening, please check out, http://support.techsmith.com/ where there are common issues and the ability to contact our support staff.

Andy Bell
Screencast.com Team
Lead Test Engineer

sometimes when i embed my jings the movies do not appea. I just get "Click here to use this control" and then nothing

I submitted this one through Support, but thought I would add it here for reference:

I have created a Camtasia 5 project and rendered the output as an .swf file. I uploaded that .swf file to screencast.com. When playing the flash, it runs through the recording within a few seconds, even though the recording is really > 1 minute long. As a troubleshooting step, we took the original project of the same recording and uploaded to Screencast.com through Camtasia, but it produced the same results.

Any ideas? I checked the knowledge base, but couldn't find any similar hits.

Update: Just got an answer back from the Support Center. It's a known issue with flash.

Workaround: Add audio to your track, and it should work fine. I haven't tried it out yet, but will post if that doesn't work for some reason.

Hi Paul,

I'm pleased to hear that Technical Support was able to help you out. I wanted to thank you for bringing up the issue and pointing out that we don't have it documented online. Camtasia Studio is planning an update to correct this bug soon and we've added an online help question to our support center thanks to your inquiry, http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_adp.php?p_faqid=1404.

Andy Bell
Screencast.com Team
Lead Test Engineer

Why can't I sort my files when I send them out to a customer?

This post is inspiring, fresh and ultra awesome! You have a very progressive looks. Reading this blog is a great pleasure.

I'm new to screencast, and i was wondering how to take the pictures i took, and out them into a file for them to be used as a desktop picture

Can't open took forever to download and then would not open

Yes, I have to uninstall, and reinstall, on a daily basis, sometimes twice a day.

Michael,

That must be frustrating! What types of problems are you seeing that indicate you need to reinstall again? Are they resolved once you've reinstalled? I am very interested to know more about what causes this; do you have a case with our support staff I could look into?

Andy Bell
Screencast.com Team
Lead Test Engineer

Diana,

Sorry to hear about your troubles... is it the Adobe Flash Uninstaller or Installer you're having trouble downloading or a video on Screencast.com?

Andy Bell
Screencast.com Team
Lead Test Engineer

Hi Frank,

While you are logged in and viewing the picture there is a link underneath it which will allow you to download the picture. From there you can set it as your desktop background as you normally would on your OS.

Andy Bell
Screencast.com Team
Lead Test Engineer

Hi Lauri,

Sorry to hear about your difficulty with a video we're hosting. Typically a "forever to load" issue occurs either because the video is very large (as Screencast.com does not change the size of the video) or because your connection is having issues. What type of connection do you have? Is the video still slow to load? Have you tested the speed of your connection using a tool such as http://www.speedtest.net/? We monitor the performance and connection to our servers 24 hours a day should an issue arise it is addressed immediately. Please let us know if you continue to have difficulty such that we can investigate.

Andy Bell
Screencast.com Team
Lead Test Engineer

Great program. I'd love to see a few addressed:

1. There should be someway to resize the video to the browser size. I'm trying to use this in the classroom and I have to scroll up and down depending on where I'm clicking on the video.

2. The five minute limit is a bit limiting...though I think this may not be a bad thing (at least from my students perspective).

3. You have to be able to embed these in different sizes. If I embed this file on my blog, it bleeds off into my sidebar. If I change the height/width in the html, I only see a quarter of the video.

4. I'd love to be able to save or share this as a file other than .swf. Let me save it to my desktop as an .avi and I'll be in love foreva.

Do not make the videos too heavy. Most people still have 512kb connections. And you could use the .flv format that is much easier to put through slow connections.

Just seeing a blank screen. Telling me to uninstall Flash and reinstall it isn't very practical when I'm on a work computer with restricted XP admi access which prevents the addition or upgrading of software.

There must be a non-Flash option for this - YouTube seem to manage...

Can we change the names of the videos and images to make it easier to find and use? Or even a way to tag them so they can be more easily identified?

I see so much potential here - it is exciting. I am also having the flash player hiccup.

I did uninstall, supposedly did "sucessfully" re-install flashplayer, re-booted and it won't open. Old Dog...no new tricks

Removed old flash player, downloaded and installed new one. No sound with video.

used to be able to view screencasts fine. now, when follow a jing url i see a super-tiny box which, when i click on it, starts playing the video, but it's far too small to see anything. using windows vista, IE7, FF, have uninstalled & reinstalled AFP & rebooted & still that super tiny-box is all i see.

Hi there.

How can I resize the video so that it actually fits onto my screen?

I am using both a laptop - and the videos I have seen so far are tiny - approx 8 x 8 cms.

Today, plugged the laptop into my monitor and the video is so large, I cannot see it all.

I am using the Pearson training sessions.

Thanks
Gail

The trouble is with Youtube or any website that uses Adobe. There is always a message stating to install the latest Adobe Flash Player when I have already done so. Therefore, I have to uninstall and reinstall anytime I want to view Youtube or any other website that uses Adobe. Kodak Gallery has a box to click on if you already have Adobe and that helps.

aiutooooo sono nuovo
come facio a salvare e vedere ii video a velocita normale

I have a terrible problem. I can't get my answer in delicious from my listennig course. I install Adobe REader but it doesn't work. What do i do? Help me

this adio system leaves a lot to be desired. maybe the customer should be informed of this. you cant view and listen to the videos????????

Dear Sir,

I am really frustrated with screencast, I am not able to see my audio and video of training material.
This software is trying my patience. My downloaded files using real player plugin and installed new version adobe flash player, but I am not able to see audio and video. Even the support questions are also not helpful. Please some body help me out.

Hi Joel,
Sounds like you're using our Jing project ( http://www.jingproject.com/ ) which I also enjoy for quick casual conversation over the web. With regards to resizing the video, you can certainly make the video smaller when you record by making a smaller selection. However, I know the Jing team has heard this feedback from a lot of the users and is considering tackling a solution for it. Indeed, five minutes feels short...but it feels like a long time as a viewer. The embedding size is again dependent on the recorded video size; smaller videos will fit on blogs. Indeed .avi's are great for saving raw video on your desktop but their benefit ends there. These videos are designed to play on the web and thus .avi was not a good choice. Have you tried our Camtasia Studio product? It is a full featured product (and not just a test project that we're trying out like Jing) that we make that does everything you're looking for and is intended for creating educational videos (perfect for use in the classroom). You can encode the video to any size you'd like, any format you'd like, and record for as long as you want. Check it out and download a trial at http://www.techsmith.com/camtasia.asp

Andy Bell
Screencast.com Team
Lead Test Engineer

Peder, Gail, Scott, and Jeremy:
Videos that are "too heavy," a resolution that is difficult to view, have poor audio, or do not have player controls are having these issues because the video uploaded to Screencast.com causes them. Screencast.com puts account owners in control of how the video will be presented to the viewer by allowing them to upload video of any type. If an account owner wants a video that plays well on an iPhone, they can upload one that does and we won't modify it. If they prefer a high resolution high quality video, they can upload that as well. To allow them this freedom, Screencast.com does not modify the original file in any way; thus we preserve the original quality, size, and file type. Screencast.com also does not modify these things when the quality is poor, the size is unreasonable, or the type impractical for the web. Screencast.com does not presume to know what the account owner intended. To change the video, the account owner will need to modify the video and upload it again. You should inform them of your difficulty.

Andy Bell
Screencast.com Team
Lead Test Engineer

Anonymous,
You're right, it isn't practical. It is unfortunate that the issue exists at all. We are continuing to investigate solutions and have hope that we can find a way to make the Adobe Flash Player work for all our customers as intended. As for YouTube, they have the same issues; the issue is not with the website but with the flash player installed on your system. Regardless, we are still trying to find ways to detect and correct the issue. We do not know what causes it.

Andy Bell
Screencast.com Team
Lead Test Engineer

Hi Gene,
I'm still surprised to hear you're having difficulties with viewing the Jing videos. I believe I mentioned that we constantly monitor performance and address any issues as soon as they arise. That said we have made some new architectural changes recently, have these issues persisted or changed?

Andy Bell
Screencast.com Team
Lead Test Engineer

Belinda,
Yes, you can change the name of the video. In your Library on Screencast.com (while logged in) you can navigate to your video, hover over its thumbnail, and click the edit action.
If you are using Jing or Camtasia Studio to create your video you can edit the title prior to uploading.

Andy Bell
Screencast.com Team
Lead Test Engineer

Santosh, Leila, Keri, Richard, and Pat,
The blog is a really difficult place for me to offer support... it would be great if you could contact our free Technical Support Team. We work closely with them to ensure any issues with the software are resolved. They have a FAQ and a way to contact them here: http://support.techsmith.com/

Andy Bell
Screencast.com Team
Lead Test Engineer

I did everything you said to do and it still doesnt work. this sight sucks

My users ran into the same error message that asked them to upgrade their flash file when they can't launch the movie that I created in Cam5. What I found out in sending my production files to my users, Outlook blocked the swfobject.sj file! So once they're able to save this file in the same folder with the rest of the production files, they can see my movie fine.

Hope this helped.
ce.

I have tried on several occasions to access this to no avail. I think it's too much to ask me to uninstall software and reinstall software. Out of my remit I'm afraid. This is why I am a Massage Therapist and not a computer programmer. Perhaps this video can be added to utube and watched there as I am yet to accept a booking from RTG as I haven't been trained and I can't get the training til I watch the videos. Catch 22? This is losing me money....

your movies don't run

I was unable to play this "http://screencast.com/t/UlxCb2bG" when I first got it and I followed your procedure about the uninstall and re-install of Flash and still did not work. Tried this several times and gave up on it for a while...couple of weeks went by and revisited this issue and decided to see if this link would work and so I tried it and it worked.
I downloaded Jing and the above address no longer works...any reason why this is happening?

this is stupid to view document like this way.

I tried this site.

http://screencast.com/users/arothafel

It freezes about :30 into the format. It's not on my end as it plays perfectly off my site. I prefer to host video elsewhere and thought this might be a solution.

I think you have some work to do... especially if you plan to charge money for this service.

Art

Hi...

How do I download the video file on my local machine???

Thanks

Paul Estes (April 3, 2008 12:18 PM) wrote :
"Update: Just got an answer back from the Support Center. It's a known issue with flash.

Workaround: Add audio to your track, and it should work fine. I haven't tried it out yet, but will post if that doesn't work for some reason."

==> I confirm : this workaround works fine here ! :)
With the "line in" (with no noise at all broadcasted), all the swf was black with no play button. With the "microphone in" chosen in Audio Preferences of Windows (XP), it works fine ! No need to speak, just choose a input with "noise" [even a very little] (tested OK with and without voice). So it's OK even you record a quite room without to speak, but with, for example, a input like "line in" that have NO NOISE at all on it (in my case and at this moment), it doesn't works.

--
OS : Windows XP with SP2
Browser : Firefox 3 stable version
Flash Version : 9.0 r124

Hum... just do an another test and... not works now !
I will do the uninstall and reinstall solution like the topic says.

I tested the uninstall/reinstall method with reboot after the uninstall, and doesn't change : it's, like before, totally random between working fine, doesn't working at all (black swf directly) and semi-working (a play button with the first image of the video in background but with a click on the play button, I have a black swf and not my video played [wait a long time doesn't change]).

So, need to wait a GOOD solution that really works always ! ;-)

On this particular screencast (Fixing those bad corner sheet metal) the screen just goes blank when I try to run it. Other screen casts work well.

Thanks + keep up the good work

Simon

Hey, guys! I just rolled out a series of about a dozen Jing casts to demonstrate how to use a software system that we're implementing for collaboration purposes across about a dozen organizations. Initially, everything worked great. Now, however, i can't view anything i have previously recorded. Like many above, i uninstalled and re-installed Flash, but still no-go. I'm feeling a little anxiety because i sent the link references to all our noobs telling them that i had elaborate tutorials listed through Jing. If they can't access any of them or are experiencing the same problem, I'll be be a little embarrassed. Can you help, please? I see from above that lots of other people are having similar issue(s). Is there a fix in play? I'd sure like to NOT have to re-record a dozen walk-throughs. Thanks! -jack

There is an issue with Flex generated Flash content. The root issue seems to be that the thumb images are not being generated properly.

It is a pity as ScreenCast is a great way to share Flex apps examples on-linel

I am trying to register for lassi and it will not let me enter my information like my name it has some else name. please help

Thank-You
Victoria Bagnato

I have used Jing for some time and introduced a friend to the project. She made a video and sent me the link. I get the audio fine on my PC but the video is a small box from her Mac. She could view my video just fine. I have uninstalled and reinstalled Flash, with no improvment. Any other suggestions?

I get the black screen when I try to play back some Jing videos. I found that small picture sizes worked fine, but anything above about 640x480 resulted in a black screen with no play button.

I tried waiting for a long time in case it was a download speed problem, but I gave up after waiting several minutes, so I don't think it's a speed problem.

I dont get it help please

I think somewhere between version 4 and 5 you guys lost it. I never had a problem with version four and am very sorry that I upgraded. It's been the most difficult process ever to get a video uploaded to play. It doesn't seem to include all the necessary files. What a drag. Change the name to "Snagtasia" cause its got many snags in it. Take a step back and look at what you did right with version 4. Change the name to version 5 and let us get on with the program.

Hi,

I only see a black screen after I had paste the link into my browser (firefox / ms iexplorer 7). I uninstall and install the Flash plugin but it doesn't work.

This problem simply consits on 2 of 6 workstations. This 2 workstations owns the same Intel graphic- and audio-chipset. I can't change the source of audio because there is only one device to choose.

If I capture a video with jing on an other workstation everything works fine.

Could you help me please?

Are you guys going to fix this obvious issue, it seems to have been a problem for a while - per the many posts. I need to use this program for my website and can't - I have tried the uninstall of adobe and this is no help at all!, I realise there is an issue with the adobe flash player, but surely between screencast and adobe you could work together to sort it out!. Please fix this sooner rather than later.
Otherwise I love the site - but it would be good if you could view my movies. Regards Em.

The audio is okay but the video is just a series of screen captures, some are actually pretty funny (guess I needed to shave and have proper lighting). I was going to send to a friend to show her that jinging was the new google but the video just jerks along while the audio plays perfectly. So, will try again, but any suggestions as to how to make the video and audio actually sync?

I've spent a couple of hours trying to play the installation video provided by Quadralay for their WebWorks.2008.x product line:

http://www.screencast.com/users/webworks.com/folders/webworks.com/media/8b79731d-7b9a-48c6-92a1-d39756ab0686

I've done this on two different systems (XP and Server 2003), with both MSIE and Firefox, and I've tried uninstalling and reinstalling Flash multiple times.

Very frustrating.

I'll forward a copy of this to the Customer Service with contact info.

I'm having the same problem as a lot of other people, having to uninstall and reinstall. And, now, it still doesn't work!

Tried to open a 1-minute Jing video (silent) showing how to set up a custom capture, from a link in the Snag-It newsletter of July 3. Clicking on the arrow only lead to a black screen.

Have followed instructions (and links) provided to resolve the problem - i.e. uninstall Flash Player using Adobe's uninstaller, then rebooted my laptop, and re-installed Flash Player (latest version).

However, problem still remains. Just in case this is useful: I use a Dell M4300 laptop running XP Professional, Internet Explorer 7, screen resolution 1920x1200. User of latest Snag-It 9 version.

Dearest Jing Developers - H E L P ! ! ! I am no longer able to see my own Jing videos. Everything worked fine yesterday - but today the videos won't play. I click on a video and the Jing window opens with a small tiny box that appears in the upper left-hand corner of the Jing window. I can see see my images, just not the videos. However, when I go on the Jing website, I can view Jing's demo videos. I'm running Windows XP, Firefox3 and all my software up-to-date, including Adobe Flash 9.0.124.0.

Please help! I really love Jing - it's a wonderful tool, and I've referred quite a few people to your site. Thank you for your kind attention.

Uninstalled and re-installed adobe but the video stops playing 6:45 minutes into the broadcast.

I tried various workarounds, and still have the problems. What really troubles me is that this is a known issue, since March, and I don't see anyone actually working to address it.

So, when my organization considers going onto Screencast, do I have to tell them that they are better off with YouTube?

Really disappointing.

tried uninstalling, and re-installing. Doesn't work as a solution.

H

I have been using Jing / Screencast for about a year now....the video replay at Screencast is currently not working nearly as well as it used to. I tried the unistall reinstall of Adobe too. What specific settings do you advise in the Internet "Security" settings area ??...specifically in the Active X areas ??

I currently have the general "Security" setting set to "Medium" and I now seem to be able to access OK....but there is still a 10 to 15 second delay often before a newer video starts. Curiously the older videos I uploaded to Screencast say 6 months ago do not seem to have a delay upon starting to view them, and they seem to be more reliable to play than recently uploaded videos.

Thanks....!!

HansG (and others who are still having various issues), have you contacted our support team? TechSmith has an in house support staff who offers technical support to our customer's for free. They also do a great job collecting additional information about a problem such that we can find out what causes it and address it. I just need you to report the problem and work with them so that can happen. Sorry I don't have a quick fix for you...

Support Request Form: http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/ask.php
TechSmith Phone Numbers: +1.517.381.2300 and 800.517.3001 (U.S. & Canada only) - Monday through Friday, 8:00 am to 8:00 pm EST

Andy Bell
Screencast.com Team
Lead Test Engineer

"On some videos the first frame and play button appear but when I click the play button I only see a black square."

Yes...the above is often happening now for me now too. Sometimes when I wait maybe 15 to 20 seconds the video will start playing....sometimes not. I did the Adobe uninstall reinstall thing. I currently have IE (XP) security set to "Medium" and added "screencast.com" as a "TrustedSite".

I typically always save a new Jing video to an embedded file on my computer upon completion. Then I go to Screencast and upload the video files I wish from these saved files. Presently when I open any of my saved Jing videos in IE on my computer directly from my own saved Jing video files, they all play perfectly well without a hitch. But then (like this morning) when I go to Screencast to play a newly uploaded video in my Jing folder....it will not work...(just like as mentioned above ..."On some videos the first frame and play button appear but when I click the play button I only see a black square." ) ..and it will sometimes not work for others from a link posted on a web site either....and a new video link would not work for me this morning also. Some of my other older videos at Screencast would play OK at Screencast this morning....others would not....some are slow to load to even try to play. I found yesterday that the "Medium" security setting worked....this morning "Medium" or "Medium-High" settings did not work to play some things at Screencast. My take is there is something haywire at Screencast presently......Screencast used to work flawlessly for me.... (say over 3 months ago).....now it does not work well.....any suggestions ??.....

Thanks......

Yes....I have contacted your technical support....and am still having the problems noted in my latest post above....

Thanks....

Alfred, can you get me some example links? Everything I'm looking at plays as expected. The security setting should not impact this issue at all..."medium" is the security setting I use. Was there a reason you needed to change it to use our site?

Andy Bell
Screencast.com Team
Lead Test Engineer

Hi once more.....I removed Adobe Flash Player again, rebooted and re-installed it again.....now things seem to open and play OK at Screencast....And several links I had placed on web sites I checked opened OK too now....so looks like things are working OK again for now. Thanks for all of your time on this....! Hopefully things will remain OK now....

Now....a few hours later nothing works again at Screencast...works similar on 2 computers I have....I have a reliable fast cable feed....

Thanks

Playing with opening videos at Screencast this morning (Saturday)....again some files in my Jing folder will open and play OK....others do not....moving from file to file you sometimes get the black screen after clicking the triangle....some of my older videos seem to open and play more easily....then going to another folder....the little screenshots at the left of titles did not appear at Screencast....then going back to my Jing folder the little screenshots of files also did not then appear....this identical behavior happen yesterday also....again, Screencast used to work flawlessly for me (like late last year or early this year)....now it does not. I have put Jing in a "Trusted Zone" in Kaspersky, my antivirus program, and it has not make a difference opening files at Screencast. And again, I reinstalled Adobe Flash for the second time yesterday. I can also play videos OK at Utube and Google OK this morning...do those require Adobe Flash to play ??....and again...I can currently go to saved Jing videos in my own files and open and easily play OK in IE or Quicktime just fine....I assume when they open in IE they are using Adobe Flash also ??...

Thanks much for all your time on this.....

Additional notes...I added an exclusion mask for the Techsmith folder (& all sub folders) in Program Files in Kaspersky (my antivirus)....just to make sure there was no hang up there....

A few minutes ago at Screencast: files in my Jing folder played OK...I believe all opened OK except one in another folder....I was excited !! Then I went to several web sites and clicked on Screencast video links I had posted there that have opened previously for me (sometimes)...these would not load or play at Screencast currently. Then, immediately going back to Screencast, and after logging in again, the little screenshots at the left of the titles would not show now ....so could try nothing....

It kind of seems for me like the luck of the draw when going to Screencast now...whether it will work OK or not.

Thanks again for your time on this....

Hi...

I updated the drivers for my Intel graphics chips on both computers yesterday. Then did the uninstall / reinstall of Adobe Flash again. Now opening files and replay at Screencast seems to be working without a hitch !! ...and this is with Hardware Acceleration set to Full and Internet Security set to Medium. Screencast links on a website now open and play easily too.

So....perhaps the new graphics chip drivers did the trick ....

Thanks for all your time on this....

Now still getting a black screen when clicking the video start button on some files in my Jing folder at Screencast and also some web linked Jing/Screencast video files...sometimes it is only a white screen that will show & the start screen will not appear. Jing files saved on my computer always play perfectly without a hitch in IE or QuickTime.

Have tried different settings on IE hardware acceleration....updated my graphics chip drivers...redid Adobe Flash per your instructions above 3 times...

Similar problems on 2 computers.

Thanks again for your time on this....

i am trying to watch the reviews and the screen goes from a picture of candles and a play button to black. the bottom of the screen reads transferring from screencast.com....

I'm having similiar problems as Alfred - I see first frame and play button and after that black rectangle. Some videos work and some don't. Tried on several computers at work and got the same result.

Interesting thing is that a movie that does not play from any of work computers plays just fine from home computer. We also tried bypassing our server with no success. I noticed that larger movies usually cause the problem.

Thanks.

Update: looks like I was just lucky yesterday at home. Today I get the same error as with my work computers: after clicking Play I get black rectangle on some videos. Some work just fine...

"On some videos the first frame and play button appear but when I click the play button I only see a black square." -- Again, I need more information on this. If you are having this problem please contact support so they can start getting more information on the issue.

This is the problem i am having also

No way on Intel-Mac with a latest Software Updates for 10.5 and latest Adobe Flash installed. Forgot about this service!

I cannot get tutorials to play after re-installing the adobe plug in, rebooting, and and trying both IE and Firefox. The file name I am trying to view does not contain any of the problematic symbols mentioned, and I have tried several times in case it was a traffic issue on the site. Please help!

Carmen,

I cannot help you because I don't have enough information. I don't even know what videos are giving you trouble. Further, gathering this information or communicating with you personally in the comments on a blog just isn't practical or functional.

If you send the exact same text to support, on this form: http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/ask.php
They will contact you to get the information needed to solve your problem. They will then help you fix the issue or turn over the details needed to our development team such that we can fix the issue.

If you don't do that... well then I am stuck and can't help you or anyone else having the same issue. :-(

Mac User,

I am not sure what you're difficulty is... Screencast.com works well on Intel-Macs, did you contact support to explain the trouble you were having?

The video is twice the size of my screen with no option to resize it.

when i log into infusion soft and try to play a video. i get a play button and then it turns into a black screen. I have down load flash player 9.0 still i get the same problem...

My video data transfers were interrupted: error 12002

Great work.

Video initially opens but clicking the play button does not play the video.

I have already tried to remove the video, rename it with no special characters and upload it again. Same problem. I have also removed flash player and made sure I had an updated version installed. Same problem.

I cannot help you because I don't have enough information. I don't even know what videos are giving you trouble. Further, gathering this information or communicating with you personally in the comments on a blog just isn't practical or functionalankara nakliyat

When i clicked on "How to download your video to computer with DD a pic came up with large arrow inside. When i hit the button the screen went blank and nothing else happen. What do i need to do to get this working?